Shipping Policy

Thank you for shopping with Pushpadhara Agarbatti. We aim to deliver your incense products quickly, safely, and in perfect condition. Please read our Shipping Policy to understand how we handle deliveries.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Saturday, excluding public holidays) after payment confirmation. You will receive an email notification with tracking details once your order has been dispatched.

2. Delivery Locations

We currently deliver across India (Pan-India shipping)
Bulk / wholesale orders may be shipped internationally — please contact us for export enquiries at sales@pushpadhara.in
Some remote or restricted areas may require additional delivery time

3. Estimated Delivery Time

Estimated delivery times after dispatch are:

Metro cities (Delhi, Mumbai, Bangalore, etc.): 2–4 business days
Tier-2 and Tier-3 cities: 4–7 business days
Remote areas and North-East India: 7–12 business days

These are estimated timelines. Actual delivery may vary due to weather, carrier delays, or public holidays.

4. Shipping Charges

Orders above ₹499: FREE shipping
Orders below ₹499: Flat shipping fee of ₹50
Bulk orders: Shipping charges will be communicated at the time of order confirmation

Note: Shipping charges are non-refundable except in cases where the return is due to our error.

5. Bulk Shipping

We offer special bulk shipping rates for wholesale buyers, distributors, and retailers. If you are interested in bulk orders, please contact our sales team:

Email: sales@pushpadhara.in | Phone: (+91) 9211661566

Our team will provide a customised quotation including product pricing and shipping costs based on your order volume and delivery location.

6. Order Tracking

Once your order is dispatched, you will receive an SMS and/or email with the tracking number and courier partner details. You can use this to track your order on the courier partner’s website.

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

Contact us within 48 hours of delivery at info@pushpadhara.in or (+91) 9211661566
Provide your order number and photographs of the damaged packaging/product
We will coordinate with the courier partner and arrange a replacement or refund as applicable

8. Failed Deliveries

If a delivery attempt fails due to an incorrect address provided by the customer, or if the package is unclaimed, re-delivery charges may apply. Please ensure your delivery address and contact number are accurate at the time of placing the order.

9. Contact Us

For any shipping-related queries, please contact:

Pushpadhara Agarbatti | Drawinguru Infotech

Email: info@pushpadhara.in

Phone: (+91) 9211661566

Address: Sector 75, Faridabad, Haryana, 121004, India